How do I Cancel an item purchased on gaonvala.org?
- Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at email@example.com or contact us at customer helpline number +91-9318364285.
- The cancellation owing to damage or defect can only be raised within maximum 3 days from the day of delivery of the product.
- Damage & defect will be assessed in 24 hours and a solution will be provided.
- Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
- For more details, please get in touch with us on our customer care number or write to us at firstname.lastname@example.org or contact us at customer helpline number +91-9318364285
- Products purchased on discount or during sale can’t be cancelled.
Return & Refund:
Product return period is 7 days from the day of delivery for all products.
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
- All refunds process initiation shall be subject to pick up of all cancelled items from your/customer’s premises.
- In case return pickup is not available at given pincode, customer has to self return the product and we will refund the courier charges which can be maximum 20% of order amount.
- Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
- Refund will be initiated via NEFT, cash or by the way payment was originally made. For COD orders refund will be initiated in gaonvala.org wallet which can be used to purchase any product on gaonvala.org.
- Depending on the orders, the processing charges might be deducted.
- In case of customer self-returns, original shipping charges will be not be refunded, only product amount will be refunded.
Our support and delivery team will be in coordination with you for a hassle-free installation process if it is included with the product.
Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable.
Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)
Extra charges would be applicable for weekend or specific time deliveries.
Yashasvi Natural Superfoods
GST Registration :09AACFY8972H1ZH
Address :R-5/59, Rajnagar, Ghaziabad-201002